1. What information we collect
1.1. De-identified information that does not identify a specific user and is collected automatically when a visitor enters the site. Depersonalized information consists of technical or aggregate information about the use of the site (page views and click sequences, heat maps, sessions of site use) or information about the user's device (operating system, browser, screen resolution, language and keyboard settings, source of transition to the site, date and time).
1.2. Personal information that identifies a natural person. It consists of:
contact information — first and last name, e-mail address, phone number;
payment information — name, physical billing address, payment method;
information about the work session or service usage session — IP addresses, geolocation;
scanned identification documents provided to us - driver's license, passport or official company registration documents;
correspondence or other information provided by users when using our services.
2. When and how we collect information
When users visit our site, register an account, order or use our services, send us emails or chat.
We also collect information from third party sources.
3. Why we collect information
to provide services;
to develop, adjust and improve the Services based on the experience of using them;
provide user support;
send service notifications and promotional messages;
comply with applicable laws and regulations.
4. Where we store information
Personal information of website visitors and customers is stored, processed and placed by the performer in Ukraine. Information received by third parties in accordance with Clause 5 is stored in accordance with the privacy policies of those parties.
5. Exchange of personal information with third parties
We may transfer personal information to third parties only in the following cases:
5.1. To service providers whose solutions complement, facilitate and improve services. Suppliers include:
communication and content delivery and distribution services (CDNs), data protection and cyber security, billing and payment processing, fraud detection and prevention, web analytics, session recording and remote access services, performance measurement and data optimization, marketing services, monitoring - services;
domain name registrars;
legal and financial consultants.
Service providers will receive personal information in whole or in part, depending on the roles and purposes of each service provider in our services. They can use the information received only for the specified purposes. We are not responsible for the privacy policies of service providers.
5.2. At the request of government bodies and in response to other legal requests in cases provided by law.
5.3. To third parties if it helps to protect our rights, property or the personal safety of the artist or any of our users.
5.4. Social media elements and widgets may collect personal information on our site. Interaction with these elements is governed by their policies.
6. Cookies and other tracking technologies
We use monitoring and tracking technologies for the stability, security, functionality, performance and advertising of the services: cookies, web beacons, pixels, tags and scripts.
7. Notifications from BYTES
7.1. Advertising messages
We may use personal information to send promotional messages by e-mail, SMS, calls and similar forms of communication.
If you do not want to receive promotional messages or calls, you can notify us at any time or unsubscribe from our mailings.
We only send information that may be of interest or concern to you.
7.2. Service and Payment Notice
We send information about services and their payment. They can only be waived if you stop using the services.
8. Users' rights regarding personal information
upon request, you will be able to find out whether we store any of your personal information;
access, amend or request deletion of your personal information. Deleting your account removes all your information from our databases. After that, you will not be able to use the Services and your account, and we will not be able to recover your account or your data;
correct, update or delete personal information in the client panel on our site.
In order to disclose the personal information requested, we will ask you to confirm your identity. We undertake to respond to a request for personal information within three working days.
9. Storage of information
We retain personal information as long as the account is active or we provide services. We may continue to store it after account deactivation or service termination if necessary to comply with legal obligations, resolve user disputes, prevent fraud and abuse, execute contracts, or protect our legitimate interests.
We protect personal information through secure access to the site and payment for services using the HTTPS protocol and monitoring systems for possible vulnerabilities and attacks. But we do not guarantee complete security of personal information.
11. Changes in Policy